FAQ
Q: WHERE ARE MY ITEMS COMING FROM?
Almost our products are placed at warehouse in USA ( jewelry, ornament..), some of our items are located in China ( All over print clothing, sweatshirt, blanket..), so it will take some time to ship from China.
Q: HOW CAN I MODIFY MY ORDER?
- We only allow order modification within 3 hours since payment.
- If you cannot connect to our ticket system above, please email to our support email: support@unifinz.com
Q: CAN I RECEIVE MY ORDER IN MY COUNTRY?
We only support shipping in the US. and EU, AUS
🚫 However, we do not ship to military bases (APO/FPO), Iran, Cuba, North Korea, Syria, or other restricted areas.
Q: HOW CAN I TRACK MY ORDER?
- We provide tracking numbers for all orders via email
- Tracking updates may take 3-5 business days to appear in the system.
- You can track your order via below link: https://17track.net
Q: WHAT IS YOUR RETURN AND REPLACEMENT POLICY?
We accept returns and replacements if:
✅ The product arrives damaged or defective.
✅ The product differs significantly from the description (wrong design, size, material).
✅ The product is not delivered within 30 days.
❌ We do not accept returns for change of mind or incorrect orders placed by customers.
To request a return, email us at cs@SuperHeroesDirect.com within 7 days of receiving your order.
Q: WHICH EVIDENCE SHOULD I SUBMIT FOR RETURN OR REPLACEMENT?
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To process your return or replacement, please provide:
📸 A clear photo of the shipping label and tracking number.
📦 A photo of the product’s SKU or packaging.
❌ A close-up image showing the defect or incorrect product received.
💬 Screenshots of prior email communication (if applicable).
Q. What payment methods do you accept?
We currently accept Visa and Mastercard, Paypal, Amex.