Q: WHERE ARE MY ITEMS COMING FROM?
Almost our products are placed at warehouse in USA ( jewelry, ornament..), some of our items are located in China ( All over print clothing, sweatshirt, blanket..), so it will take some time to ship from China.
Q: HOW CAN I MODIFY MY ORDER?
- We only allow order modification within 3 hours since payment.
- If you cannot connect to our ticket system above, please email to our support email: firstname.lastname@example.org
Q: CAN I RECEIVE MY ORDER IN MY COUNTRY?
We only support shipping in the US. and EU, AUS
Q: HOW CAN I TRACK MY ORDER?
- We provide tracking numbers for all orders.
- It may take up to 5 - 8 business days after your order has shipped for your tracking information to become available online (it might take longer depending on how fast the postal services are processing shipments).
- You can track your order via below link: https://17track.net
Q: WHAT IS YOUR RETURN AND REPLACEMENT POLICY?
Because our products are designer and unique, we only return or replace your order in one of those requests below:
- The products have been crashed or damaged.
- The bracelet quality is not good or not the same as pictures on our website.
- Different design or size from your order.
Q: WHICH EVIDENCE SHOULD I SUBMIT FOR RETURN OR REPLACEMENT?
- Submitting all evidence to clarify shipping/product error is very important to our return/replacement process.
- Please note that all required pictures must be sent. Otherwise, we cannot provide return/replacement items.
- You can find the attached pictures for example:
- Picture of the shipping label
- Picture of product SKU
- Picture of the product and the error you found out (material flawed, different design, different size)
Q. What payment methods do you accept?
Now we only accept Paypal payment method & Visa Master Card, other payment methods are temporarily not available.